Shipping Policy
Once your order ships, it usually arrives in 3 to 5 business days.
International shipping can take anywhere from 14 to 30 business days, depending on your location.
We ship Monday to Friday, not on weekends. Orders placed late Friday or over the weekend ship from Monday.
The shipping carriers go by business days and do not count weekends or the day of pickup.
WE ARE NOT RESPONSIBLE FOR LOST/ STOLEN MAIL.
REPLACEMENTS FOR THESE SITUATIONS WILL BE ON A CASE-BY-CASE BASIS.
Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.
Tracking may take up to 24-48 hours to update on the USPS website.
If your tracking says delivered, please contact USPS for more info.
If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges in order for us to resend your package.
If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire.
Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.
DOMESTIC ORDERS
PROCESSING TIME: Most orders ship within 3 business days, and nearly all within 5.
RECEIVING PARCEL: 3-5 business days (Domestic) *NOT including delays.
BUSINESS DAYS = MONDAY – FRIDAY
We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not the responsibility of King Palm, and we appreciate your patience in receiving your package.
INTERNATIONAL ORDERS
BUSINESS DAYS = MONDAY – FRIDAY
PROCESSING TIME: 1-5 business days
RECEIVING PARCEL: 10-30 business days (International) *NOT including delays.
Depending on your country, you may be subject to pay customs upon import of the package on top of international shipping costs.
*We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international and Canadian Orders.
